Find answers quickly in our Knowledge Base.
Other resourses available include the Online Help built into our software available by pressing F1 or the Help icon in any DynamicZip or TaxEngine window.
Technical support is available. Charges may apply.
Before requesting support please check out our Knowledge Base, the answer to your question or solution to your issue may be there. To request support, please email us. Provide as much detail and information as possible. Providing all of the information pertinent to the issue will help us help you to more quickly resolve the issue.
To help solve your issue quicker, please provide:
- DynamicZip Setup report. This report, printed from the DynamicZip Setup window, contains more info than a screen print and is therefore more helpful to us. This info includes DZ version and build numbers, DZ object trigger settings and more.
- Screen prints of any error messages if applicable.
- Copies of reports or log files.
- Specific examples.
- Any additonal information you can think of (what you were doing, steps you followed, etc). The more detail and information we have, the faster your issue can be resolved.
Staying current on software versions and service packs can help ensure that issues do not arise. See the About DynamicZip window to check what build of DynamicZip you have. Check the modifications pages to see if an issue has already been identified and resolved via a service pack you can install. Additionally, as a version of the software becomes dated or replaced, technical support may cease for that version. For more information see Support Discontinuation Dates.